Emotive Healing

Session 5:
November 15th, 2023

How can hospitable environments and interactions, virtual or physical, improve our mental wellness, healing, and overall health?

In this session will delved into the heart of Hospitality 3.0's role in healthcare and wellbeing, emphasizing the critical human touchpoints that foster emotional connections and engagement. We explored how emerging technologies can be harnessed to not only support but also enhance the warmth and empathy inherent in patient care and wellbeing services. The discussion centered on creating deeply personalized health experiences that prioritize the human element, leveraging virtual reality and AI to bring comfort and a sense of community to those in care. We envisioned a compassionate future where technology and human-centric care unite to offer a sanctuary of wellbeing in the digital age.

The evolving landscape of the hospitality industry, now termed Hospitality 3.0, is marked by an unprecedented integration of wellness, technology, and community dynamics. This conceptual shift reflects a response to the changing societal needs, where the demand for holistic well-being intersects with rapid technological advancements and a renewed emphasis on community connection.

In the realm of wellness, the hospitality sector is increasingly incorporating practices such as yoga and meditation. These ancient practices, rooted in diverse cultural traditions, offer profound benefits in addressing contemporary challenges like stress, anxiety, and depression. By integrating these wellness modalities into hospitality settings, there is a potential for creating environments that are not just physically comfortable, but also conducive to mental and emotional healing. The role of such environments is crucial in today's fast-paced, high-stress lifestyles, where mental health issues are increasingly prevalent.

Technology, particularly AI and virtual reality, plays a dual role in this new era of hospitality. On one hand, it offers the potential to personalize experiences, making them more accessible and tailored to individual needs. The use of AI in curating wellness experiences, for instance, could lead to more effective and targeted interventions. Virtual reality can transport individuals to serene, healing environments, offering therapeutic experiences that were previously inaccessible. However, this technological integration is not devoid of challenges. Concerns about over-reliance on technology and the impact on authentic human connections are significant. The balance between leveraging technology for enhanced experiences and preserving the human element of hospitality is a delicate one.

Community dynamics have emerged as a central focus in Hospitality 3.0. In the wake of the COVID-19 pandemic, the need for connection and community has become more pronounced. Hospitable spaces, whether physical or virtual, are increasingly seen as platforms for fostering community engagement and a sense of belonging. This aspect of hospitality is particularly relevant in addressing the collective need for connection in a time where isolation and mental health issues are prevalent.

An intriguing development in this context is the concept of hospitality spaces serving as cultural and experiential portals. These spaces are not just locations for physical relaxation but gateways to transformative experiences. This perspective aligns with the growing trend of seeking meaningful and enriching experiences in travel and leisure. It’s not merely about physical relocation but about emotional, spiritual, and cultural exploration. Such experiences are increasingly sought after in a world where the quest for authenticity and depth in travel and leisure is growing.

Hospitality 3.0, with its interdisciplinary nature, represents a paradigm shift in the industry. It responds to evolving societal needs by harmonizing wellness practices, technological advancements, and community engagement. This approach sets a new standard for the industry, highlighting how hospitality can contribute to overall well-being in a technologically integrated and culturally diverse world.

Guest Speakers:

Monisha Raja: Monisha Raja, a protégé of Dr. Deepak Chopra and a certified Chopra Ayurveda Lifestyle Coach, has been a dedicated yoga teacher for over 23 years in New York City. Beginning her journey at age four in Kerala, she was certified under Swami Sivananda's lineage. In 2021, Monisha founded YOGA AID, a non-profit organization committed to honoring yoga's cultural origins and amplifying South Asian voices in the wellness community. Alongside her work in healing and wellbeing, she teaches fashion at F.I.T. and Kent State University and runs a cruelty-free fashion brand, upholding the yogic principle of Ahimsa.

Haipeng Zhang DO, MMSc, FAMIA: Haipeng (Mark) Zhang is the President of the American Medical Extended Reality Association (AMXRA). Mark is also the Associate Chief Medical Information Officer of Digital Innovation and the Medical Director of the Digital Innovation Hub at Brigham and Women’s Hospital, Associate Program Director of the Clinical Informatics and Innovation Fellowship at Mass General Brigham, Palliative Care consultant at Dana-Farber Cancer Institute, and Instructor of Medicine at Harvard Medical School.

“In our relentless pursuit of action, we often overlook the profound power of simply being present.”

— Monisha Raja, Yoga AID

“Technology loses its purpose if it remains a privilege of the few rather than a tool for the many.”

— Christopher Gaffney, NYU

“In the symphony of healing, technology and human empathy play equal roles, creating a harmony that elevates community health to new heights.".”

— Alice Cabrusa, Curator

Topics of Exploration:

  • Investigating how virtual avatars and environments affect personal identity and professional presence. This could include the psychological impacts of virtual representation and the dynamics of authority and confidence in virtual settings.

  • Exploring how advancements in virtual meeting technology can be made accessible to diverse populations, thus preventing the widening of the digital divide.

  • Studying the design of workspaces, both at home and in public areas like hotels and coffee shops, to cater to the needs of remote workers, focusing on privacy, ergonomics, and functionality.

  • Researching the development of technology that can detect and respond to human emotions to facilitate more emotionally intelligent virtual interactions.

  • Examining how the hospitality industry can integrate with remote working needs, potentially transforming their services to cater to business travelers who need work-conducive environments.

  • Exploring the potential of VR and AR to simulate in-person experiences for training, meetings, and collaborative work, and their effects on learning and engagement.

  • Considering how the rise of remote work and virtual meetings might influence urban planning and public transportation systems, as the need for commuting may decrease.

Sources:

  • Arksay, L., Choi, S., Dagru, T., Keiningham, T., Lorenz, M., Rubin, D., Tracey, J. T. (2022). Global trends in hospitality. Journal of Business Research, Vol. 142, p. 957 - 973

  • Cavoulacos, A., & Minshew, K. (2017). The New Rules of Work: The Modern Playbook for Navigating Your Career. Crown Business.

  • Constantin, M., Genovese, G., Munawar, K., Stone, R. (2023), Tourism in the metaverse: Can travel go virtual?, McKinsey & Company.

  • Davidson, C. N., & Goldberg, D. T. (2009). The Future of Learning Institutions in a Digital Age. MIT Press

  • Donahue, J. D., & Zeckhauser, R. J. (2012). Collaborative Governance: Private Roles for Public Goals in Turbulent Times. Princeton University Press.

  • Gilbert, R. M. (2019). Inclusive Design for a Digital World: Designing with Accessibility in Mind. Apress; 1st ed.

  • Gretzel, U., Sigala, M., Xiang, Z., & Koo, C. (2015). Smart tourism: foundations and developments. Electronic Markets, 25(3), 179-188.

  • MacCannell, D. (1999). The Tourist:  A New Theory of the Leisure Class. Berkeley: University of California Press.

  • Miller, G., (2006). "Monitoring for a Sustainable Tourism Transition: The Challenge of Developing and Using Indicators." Tourism and Hospitality Research, Volume (7).

  • Neeley, T. (2021). The Remote Work Revolution: Succeeding from Anywhere. Harvard Business Review Press.

  • Parker, P. (2018). The Art of Gathering: How We Meet and Why It Matters. Riverhead Books.

  • Pine II, B. J., & Gilmore, J. H. (1999). The Experience Economy: Work Is Theatre & Every Business a Stage. Harvard Business Review Press.

  • Pritchard, J. P., Slovic, A. D., Giannotti, M., Geurs, K., Nardocci, A., Hagen-Zanker, A., Tomasiello, D. B., Kumar, P. (2021), Satisfaction with travel, ideal commuting, and accessibility to employment, Journal of Transport and Land use, Vol. 14, No. 1, pp. 995 - 1017

  • Roche, M. (2000). Megaevents and Modernity: Olympics and Expos in the Growth of Global Culture. 1st ed Routledge.

  • Scoble, R., & Israel, S. (2016). The Fourth Transformation: How Augmented Reality and Artificial Intelligence Change Everything. Patrick Brewster Press: 1st ed.

  • Steinberg, S. (2010). Hospitality 3.0: The Future of Hotels, Entertainment and Events. American Express.

  • Xiang, Z., Du, Q., Ma, Y., & Fan, W. (2017). A comparative analysis of major online review platforms: Implications for social media analytics in hospitality and tourism. Tourism Management, 58, 51-65.

Previous
Previous

Session 4: October 25th, 2023

Next
Next

Session 6: November 29th, 2023